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Restaurant Bar

Project Framework

Seam is the consulting framework Fork & Tech uses to govern complex restaurant technology projects - where multiple systems, vendors, and decisions intersect.

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It exists because most restaurant technology projects don’t fail due to effort or intent. They fail when scope drifts, decisions go unowned, and responsibility breaks down between POS, AV, network, and operations.

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Seam brings structure to those seams - before problems surface downstream.

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The Result:

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  • Projects that feel calmer

  • Decisions that are clearer

  • Vendors that stay aligned

  • And fewer surprises late in the process

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That’s the difference behind the words Powered by Seam™.

What Seam Is?

Seam is not software, and it’s not a generic project management methodology.

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It is a practical, operator-led framework that guides how technology decisions are made, documented, and executed across the full project lifecycle - from early planning through installation, finish-out, and ongoing optimization.

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Seam allows Fork & Tech to operate as a strategic partner, not just a service provider.

Why Seam Exists?

Restaurant technology projects are uniquely complex. They involve:

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  • Multiple vendors working in parallel

  • Interdependent systems that don’t fail in isolation

  • Decisions that often happen informally or too late

  • Changes that quietly become change orders

 

Seam was built to address those realities directly - by introducing clarity, accountability, and discipline at the moments projects typically unravel.

How Seam Works?

Seam works by focusing on how decisions and execution are governed, not just what is being installed.

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Scope Is Defined and Actively Managed

Scope is established early, then continuously revisited as projects evolve. When changes arise, they are surfaced intentionally, evaluated clearly, and either approved or rejected before they create downstream risk.

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Decisions Are Explicit and Owned

Every material decision has a defined owner, timing, and fallback path. Seam prevents decisions from floating between vendors, meetings, or email threads without accountability.

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Systems Are Treated as One Environment

POS, audio/video, network, security, and operations are aligned as a single ecosystem. Seam focuses on the gaps between systems, where misalignment typically occurs.

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Risk Is Addressed Early

Risks are identified and documented while there is still time to act—reducing late-stage surprises, delays, and unplanned costs.

What Seam Produces?

Seam results in clear, repeatable outputs that bring order to complex work:

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  • Decision logs with clear ownership and timelines

  • Discipline-based punch lists during installs and finish-out

  • Vendor proposal and change-order reviews that expose scope gaps early

  • Executive-ready status updates that separate facts, risks, and next actions

 

These artifacts reduce confusion, limit reactive work, and create more predictable outcomes for all stakeholders.

How Seam
Is Used?

Every Fork & Tech engagement is run through Seam.

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In some projects, Seam operates quietly behind the scenes - informing how we advise, coordinate, and execute. In more complex or active delivery engagements, clients may see Seam outputs directly as part of ongoing project visibility.

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Either way, Seam ensures projects are governed consistently, even as conditions change.

What Seam
Is Not?

Seam is Not:

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  • Task tracking software

  • A chatbot or automation tool

  • Another layer of project overhead

 

Seam exists to reduce friction, not add to it.

Interested in how Seam applies to your project?

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